1. Introduction

SuSoS AG respects the privacy of the people it interacts with and is committed to protecting their personal data. SuSoS’ operations comply with Switzerland’s new Act on Federal Data Protection (nFADP) and its application directives.
This privacy policy will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects you.

2. Data Collection

We collect the following categories of personal data:

  • Personal identifiers (e.g., name, email address)

  • Professional information (e.g., job title, company name)

  • Transaction information (e.g., record of SuSoS AG products and/or services you have purchased and/or licensed, purchasing and payment information)

  • Technical data (e.g., about your products and/or samples)

  • User-generated content (e.g., other information you upload or provide to us, details of interactions with you as a customer)

  • Recruitment data (e.g., personal data and documents in relation to job applications)

  • Cookies and similar technologies

3. Data Use

We use your personal data for the following purposes:

Communication: This includes sending important account updates, responding to inquiries, or providing customer support. It may also be used for marketing purposes, such as sending newsletters or promotional offers if you have opted in to receive these.

Customer Support: This involves understanding your preferences and needs, offering upgrades or related products, and providing technical support.

Service or Product Improvement: We analyze performances of deliverables and user feedback to improve our products and services.

Recruitment: Job application data is used exclusively for recruitment purposes.

Fraud Prevention: We use purchasing and payment information to detect and prevent fraudulent activity.

4. Data Sharing

We may share your personal data with our distributors, when required by law, or as necessary to protect our rights. We ensure all recipients are compliant with data protection laws.

5. Data Storage

We store personal data in several distinct locations. First and foremost, we house a portion of the data on our secure internal servers. However, we also utilize third-party services, such as CRM, ERP or cloud data storage providers, which may store information on servers in the European Union and/or in the USA and several other locations worldwide.

We check all used platforms are compliant with data protection laws.

6. Data Protection

We implement a variety of technical measures to safeguard personal data for example by enacting admission, access and user control to ensure

Confidentiality: Data are only accessible to authorized persons.
Availability: Data are only available when needed.
Integrity: Data shall not be changed without authorization or corrupted unintentionally.

7. Data Retention

We retain customer information for the duration of the account’s lifetime. When contact details change and we are informed of such changes, we update the account details. We may review old accounts and delete or amend those that are no longer necessary for providing our service. For non-customer account data, we delete or anonymize personal information when it no longer serves the purposes for which it was collected.

8. International Data Transfers

Occasionally, we may securely transfer the names of potential customers to the relevant distributor, who is contractually obligated to service the designated country. We also receive information from other countries to assist with service requests. Please note that these inbound requests are treated as business-to-business (B2B) customers, and we believe such data processing activities fall under the ‘legitimate interests’ provision of the the Swiss Law, EU’s GDPR and other relevant data protection laws. However, we continually ensure that our legitimate interests do not override your rights and freedoms.

9. User Rights

You have the right to access, correct, delete, or restrict your data. To exercise these rights, please contact us by email. We will respond in accordance with applicable data protection laws.

10. Cookies and Tracking Technologies

While the platform used to publish SuSoS’ website may place functional cookies on your devices upon visiting or, SuSoS AG does not collect any data related to the use of its website (apart what is needed to fulfill purchase orders through its webshop).

11. Data Protection Officer

While we don’t have a dedicated DPO, all enquiries regarding data protection or the information we hold on you can be sent by email or post to:

Subject: Data Protection Enquiry


Address: SuSoS AG, Lagerstrasse 14, CH-8600 Dübendorf, Switzerland

12. Policy Updates

We may update this policy from time to time. Please review it regularly to stay informed about how we use your personal data. Any changes to this Privacy Policy will be posted on our website and, where appropriate, we may notify you of the changes. Please note that your continued use of our services after any change means that you agree with, and consent to be bound by, the new Privacy Policy. If you disagree with any changes in this policy, then you will need to stop using our services.

13. Complaints

If you feel that your personal data has been processed in a way that does not meet this Privacy Policy or if you are not satisfied with our response to any requests you have made regarding the use of your personal data, you have the right to lodge a complaint with the relevant Data Protection Authority.